Possibility to send a test AI

I would like to send the “Test AI” interface to my client, with a share button that gives me a link and gives them the possibility to try the AI (without GHL)

Follow-Up Automation in AI Agents

One of the biggest real-world use cases we face is that 20–30% of leads are not ready to book right away, but ask to be followed up at a specific future time (e.g. “contact me in 2 months” or “call me after the holidays”). Currently, the only workaround is to create custom tasks, tags, and nurture workflows in GHL, which requires a lot of manual setup and makes it hard to scale across many agents and clients. What we need: A native solution where: The AI agent automatically understands when the lead requests a follow-up at a specific date or time. The agent stores that date/time internally. The agent automatically re-engages the lead at the agreed-upon time, without requiring manual tagging or separate GHL workflows. Why this matters: It solves a very common scenario (20–30% of leads). It removes friction and manual work, making scaling much easier. It ensures no lead falls through the cracks, improving conversion rates significantly. How it could work: Agent detects follow-up intent and parses the requested time (“in 2 weeks”, “next month”, “October 12th”). Agent schedules an internal follow-up task directly in Appointwise. On that date, the agent automatically sends a follow-up message or re-enters the conversation flow. This feature would be extremely valuable for agencies like ours who run multiple agents and need a reliable, scalable way to manage long-term nurturing without complex manual processes. Thanks for considering – this could be a game-changer for many of your customers.

LInkedin integration

It would be great if we can integrate AI agents with Linkedin chats. Lead collection from Linkedin is a hot topic in our business.

Public API / MCP Server for Appointwise

The problem: There's currently no way to interact with Appointwise programmatically. Everything — creating sub-accounts, setting up agents, configuring details — has to be done manually in the UI. For agencies running automated operations, Appointwise ends up being the one platform in the stack that can't plug into their workflows. Feature request: A public API (and ideally an MCP server on top of it) that exposes core platform actions, such as: Create/manage sub-accounts Create agents, or duplicate an existing agent as a template Update agent details and variables (business info, services, calendars, etc.) Webhook triggers for key events Example use case: My client onboarding is almost fully automated — payment comes in, the onboarding form data flows through n8n, and sub-accounts and systems get spun up automatically. Appointwise is the one manual step left. With an API, the flow would be: payment received → pull onboarding form data → create sub-account → duplicate a proven agent template with the client's details injected → their AI setter is live within minutes of payment. That's just one example — an API opens up all kinds of workflows: syncing data to reporting dashboards, bulk updates across clients, integrating with any CRM or automation platform, letting AI tools like Claude manage configuration. Why it matters: Agencies are your highest-leverage customer segment, and agencies run on automation. An API/MCP server turns Appointwise from a standalone tool into infrastructure that fits any stack — faster launches, more scalability, and stickier accounts.

AI Generated Follow-ups

It would be great if there was an option to let the AI decide exactly what text is in the follow up with a specific lead. I find it that each lead is a different conversation and having the same exact follow up text for all of them is not convenient. GoHighLevel AI Bot has the same feature and I think it would make conversations a lot more fluid by reading the whole context and coming up with an adequate follow up.

Universal Edit

There should be a function to be able to edit universal instructions across all agents. Would save a lot of time.

add different bot options

In ads manager, for example, you can choose what campaign structure you want to use. In appointwise, we could do the same, you can choose if bot should only answer questions, or qualify and book like its right now

Request Chinese language support; A URL link to embed to site CTA button to open chat; Ability to automatically stop the AI bot when human operator intervene

as described

Automated Chatbot Testing System

I would like to request a feature that allows Appointwise to automatically test chatbots and validate their behavior before launch.

AI rebooking

Althoug I saw this was fixed in 7.1 I also experienced this issue. A new lead booked an appointment the agent confirmed. The conversation has been continued (this is the correct process regarding the agent setting). The lead was talked about another car model (automative) and the agent tried to book another appointment for the same time slot. It can not booked again and the lead thought his booking was lost. This is our lead ID: #2277977

Individual Logins w/ White Label to pass AI on to clients

We need the ability to close a client, build this out for them, and add them as a staff member to be able to change initial messages, rules, and followups for themselves. If it was white labeled without “Appointwise” branding everywhere that would help as well.

Injecting variables from GHL

If we could inject variables from GHL so the AI can decide which route to take, we’d avoid many problems and save time by not having to create one AI per service. When leads come from forms, we already know which service they’re interested in. But with the current setup, we still need to build a conditional inside GHL to assign the right AI—when instead, Appointwise could simply read the custom field that stores the service of interest and decide the route automatically

There should be a universal Knowledge for all AI Agents

Just like in VAPI AI, if we could have one set of knowledge databases for every subaccount and link those databases to AI agents, it would save a lot of time when editing each knowledge base

Connection with Instantly

Do add Instantly integration as well for replying to emails and setting up AI Calendar booking appointments in GHL

Agent knowledge base extending

It would be nice to extend the available methods to create knowledge base for our agents. I think about the following: URL (web site scraping), file uploads (we have several important information stored in files). Thanks!

Contacts Leads Dashboard summary of conversations

It would be great to see a quick AI summary of what the overall conversations were for a selected period of time. Our team has to individually go into each conversation to see what was said to each lead to ensure the bot it answering correctly.

Polish Language Needed

It would be very helpful for us!

Enable Native Emoji Support in AI Responses

Please add native emoji support in AI replies. On WhatsApp, emojis help create trust and boost engagement. Right now, they don’t render well or cause bugs. Emojis are essential for making conversations feel more human and increasing response rates.

Request to support the Czech language

Currently the Ai struggles to support accents and specialized characters within the Czech language that can cause misinterpretation and impact the professionalism that our leads perceive

Arabic Language Support

It would be very helpful and a good idea because there is a lot of companies looking for a solution like this especially in the GCC

Spanish Language

Spanish speaking countries are a huge market.

AI not asking qualification question

After 14th Nov, AI stopped asking qualification question. It sends out the initial message. but after a lead replies positively, AI stops asking qualification question. But it still follow ups even if the lead replies. If you test it manually by adding to the workflow then it works fine. Super weird after the update. AW definitely need to thoroughly test/QA before deploying the new update.

How do I make it that it remembers the current timezone it keeps saying june 2024

Opening Conversation in Leads

When opening a conversation in leads we lose the filter we set, and need to set filter again. Would be better if the convo was opened in a new window, or at least some way where you don’t lose the progress.

Disable option to TURN BOT ON OFF in GHL

Some agents are disabling the bot, preventing me from having accurate data on the bot's performance. A simple disable option for that option is a nice idea and would take 5 minutes to add to the backend.

A way to upload a bot at the same time in multiple accounts

I use custom fields in GHL but is a pain in the ass manually upload the bot to all my customers

Clone Agent

Should be a feature for cloning agent directly instead of export to import.

Initial Text Always Sending

There is an initial text that is always sending out from the AI that you can’t remove for some reason. Unsure as to why this is happening or if there’s any way to prevent this from happening. I believe this is super common from what I’ve heard with support so I won’t attach a screenshot

Unable to delete inactive sub-accounts

Hey guys, I am trying to delete some sub-accounts to clean my interface, but it shows an error message when I try to delete them.

Custom task "Appointment Booked Failed" when follow-up off

Hi team! Quick heads-up: when we toggle on the “turn off post-booking follow-ups” in step 3 “Booking”, this gives us an error in the test environment: « Failed to invoke TURN_OFF_FOLLOW_UPS after 3 attempts: Lambda reported an error. » But when it’s turned off, it works perfectly fine. Keep going, it’s awesome!